Privacy Policy

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Elleson Care Pty Ltd Trading as Elleson Care

ACN: 694 569 456

Effective Date: 22/2/2026

Elleson Care (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (th) and the Australian Privacy Principles (APPs).

As a provider of NDIS supports, Aged Care services delivered in the home, and services funded by the Department of Veterans’ Affairs (DVA), we are committed to maintaining the confidentiality, dignity, and rights of all participants, clients, veterans, and their representatives.

We collect personal information that is reasonably necessary to provide our services and meet legal and regulatory obligations.

This may include:

• Full name
   
• Date of birth
   
• Address and contact details
   
• Emergency contact details
   
• Medicare number, DVA file number, or NDIS number
   
• Next of kin or nominee information
   
• Care plans and service agreements
   
• Health and medical information
   
• Risk assessments and incident records
   
• Financial or billing information (where applicable)
   
• Information provided via our website or contact forms
   

Because we provide health and care services, we may collect sensitive information, including:

• Health information
   
• Disability information
   
• Support needs and assessments
   
• Cultural background (where relevant to care)
   

Sensitive information is collected with your consent or as otherwise permitted or required by law and is handled with a higher level of protection.

We collect personal information:

• Directly from you
   
• From your authorised representative, nominee, guardian, or carer
   
• Through referrals (with consent)
   
• From government bodies (e.g., NDIS, My Aged Care, DVA)
   
• Through our website and digital systems
   

We only collect information that is reasonably necessary for service delivery and compliance.

We collect and use personal information to:

• Deliver NDIS supports
   
• Provide in-home aged care services
   
• Deliver services funded by DVA
   
• Develop and review care plans
   
• Manage risk and safety
   
• Meet reporting and compliance obligations
   
• Process payments and claims
   
• Communicate with participants, representatives, and health professionals
   
• Improve service quality
   

We only use or disclose personal information for the primary purpose for which it was collected or for a related purpose permitted under law.

We may disclose personal information to:

• Staff and authorised contractors
   
• Health professionals involved in your care
   
• Government agencies including:
   
  • The NDIS Quality and Safeguards Commission
     
  • The Department of Health and Aged Care
     
  • The Department of Veterans’ Affairs
     
• My Aged Care (where applicable)
   
• Medicare or other claim processing bodies
   
• IT service providers (e.g., secure cloud systems)
   
• Legal or regulatory authorities where required
   

We do not sell personal information. If personal information is disclosed to overseas service providers (for example, cloud storage providers), we take reasonable steps to ensure compliance with Australian privacy standards.

We take reasonable steps to protect personal and sensitive information from:

• Misuse
   
• Interference
   
• Loss
   
• Unauthorised access
   
• Modification
   
• Disclosure
   

Security measures may include:

• Secure electronic record systems
   
• Password protection and access controls
   
• Staff confidentiality agreements
   
• Secure storage of paper records
   
• Regular compliance and privacy training
   

When information is no longer required, we take reasonable steps to securely destroy or 

de-identify it.

You have the right to:

• Request access to personal information we hold about you
   
• Request correction of inaccurate, incomplete, or outdated information
   

Requests can be made in writing using the contact details below. We will respond within a reasonable timeframe in accordance with Australian Privacy Principles.

Our website may collect limited personal information via:

• Contact forms
   
• Email enquiries
   
• Cookies and analytics tools
   

Cookies help us improve website performance and user experience. You can disable cookies via your browser settings.

If you believe we have breached your privacy rights or the Australian Privacy Principles, you may lodge a complaint with us using the contact details below.

We will:

• Acknowledge your complaint
   
• Investigate the matter
   
• Provide a written response
   

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or 1300 363 992.

Participants may also raise concerns through relevant regulatory bodies such as the NDIS Commission, Aged Care Quality and Safety Commission, or DVA where appropriate.

We may update this Privacy Policy from time to time. The current version will always be available on our website with the updated effective date.

For privacy enquiries, access requests, corrections, or complaints, please contact:

Elleson Care Pty Ltd
Email:   info@ellesoncare.com.au
Phone: 0427 640 422